Orders & Shipping
1. How long does processing take?
Orders are typically processed within X business days (excluding weekends and holidays). You will receive a confirmation email once your order has shipped.
2. Do you ship internationally?
Yes! We offer international shipping to most countries. Shipping rates and delivery times vary based on location.
3. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package through our carrier's website.
4. What if my order is delayed or lost?
If your order is delayed, please allow additional time due to possible carrier issues. If your package is lost, contact us at [your email], and we will assist you.
Returns & Refunds
5. What is your return policy?
We accept returns within X days of delivery for unused and unopened items. Please visit our Returns & Exchanges page for detailed instructions.
6. How do I start a return?
To initiate a return, please contact us at [your email] with your order number. We will provide instructions on how to proceed.
7. Do you offer refunds?
Yes! Once we receive and inspect your return, we will process your refund to the original payment method. Refunds typically take X business days to appear in your account.
Products & Stock
8. Are your products available in physical stores?
Currently, we are an online-only store and do not have physical retail locations.
9. Will sold-out items be restocked?
Some items may be restocked depending on demand. If an item you love is out of stock, sign up for restock notifications on the product page.
Payments & Discounts
10. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options.
11. Do you offer discounts or promo codes?
Yes! Sign up for our newsletter to receive exclusive discounts and promotions.
Contact Us
12. How can I contact customer support?
For any questions or concerns, email us at [your email] or use the contact form on our website. We aim to respond within X business hours.